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    RETURNS

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    Our return policy lasts 5 days for select retail items, unless custom printed. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  If Item is received defective or damaged, we will replace. * Please see custom printed items & size issue refund policies.

    * Custom Printed Items No-Refund Policy:  Because our products are custom printed/designed on demand, the custom printed items in section (A) below are non-refundable and are not eligible for return or exchange in the rare event that you aren't happy with your item.  Our items all vary per print, as they are custom & we do not keep them in stock.

    Section (A) - custom printed: large & small leather totes, shoulder bags, saddle bags, linen totes, mugs, pillows, blankets, high/low top shoes, sneakers and leggings.

    Custom Printed Items Sizing No-Refund Policy:  Because our products are custom printed/designed, products with sizes are non-refundable and are not eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly.  To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.  This policy is especially applicable to items such as our custom printed shoes and leggings.

    * Customer Shipping Address Responsibility Policy:  We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone). In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address.  

    *Lost Order – Wrong Address: We will not refund nor assume liability for orders that are lost due to incorrect Shipping Address. AroMama Essentials cannot accept responsibility for wrong shipping information entered during customer checkout.  Please double-check your shipping address before you submit your order.  We want to make sure that you get your package safe and sound to your front door.

    *Items Damaged or Poor Quality: If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost.  We are not responsible for items damaged in shipping.

    *Wrong Product Shipped/Missing Items: If we ship the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

    *Design Issues: If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of us if the printed design differs substantially from the artwork that was submitted.  We will investigate every case and will work to provide a resolution that satisfies you and your customers.

    *Used Items and Term Limits: Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Before returning a product you must email sales@iutopia.us to discuss your return and obtain authorization to return the goods. Please do not send your purchase back to us without first contacting us at sales@iutopia.us

    To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to sales@iutopia.us and we will fix it.

    Please do not send your purchase back to the manufacturer.

    Refunds 

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your paypal account again.
    Paypal have their own processing time for refund. 
    If you’ve done all of this and you still have not received your refund yet, please contact paypal.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged provided you have to send the image file (jpeg/png) via email. For the damaged item, you will shoulder the shipping fee. If you need to exchange it for the same item (subject to availability), send us an email at info@aromamaessentials.com with your order number for further instructions.

    Gifts
    You can purchase an item and tag it as a gift.

     

    Shipping

    To return your product, please contact sales@iutopia.us for shipping details.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.